F.A.Q

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Why Don't You Accept Credit Cards Or Paypal?

Unfortunately, prominent credit card networks and Paypal do not permit online tobacco vendors to utilize their payment channels. 

Are The Prices On Your Website Per Carton Or Per Pack?

Our prices are indicated for 1 carton, which contains 10 packs. 

Do You Share Your Customers Information?

No, we do not share or sell customer information. It is kept confidential and used only for shipping purposes  

Can I Make An Order Over The Phone?

Sorry, we do not process telephone orders. 

How Long Does It Take For My Order To Arrive?

Delivery times vary based on shipment speed. Please visit our shipping page for more information. 

What Countries Do You Ship To?

Currently, we only ship within the United States.  

What Does The Package Look Like, Is It Discreet?

The package is a neat white padded cardboard parcel that resembles a book package. It does not mention tobacco on the outside.

Am I Breaking The Law Ordering From You?

It is legal to buy cigarettes online and have them shipped to you. Feel free to research this topic on your own if you have any concerns. 

Why Are Your Prices So Low?

We work directly with manufacturers, allowing us to offer competitive prices.  

Are Your Cigarettes On Your Website Genuine?

Yes, our cigarettes are 100% original, sealed, and produced by their respective trademark owners in their own US factories. 

Do I need To Sign For My Package?

In most cases, our packages do not require a signature, making it easier for you as a customer. 

Is There A Maximum Order?

No. The quantity of cigarettes that can be purchased is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur. 

Will I Get My Money Back Or Have The Goods Replaced If The Package Is Lost, Stolen Or Damaged?

We offer a 100% money back guarantee covering the price of the cigarettes if, for any reason, the purchase is not deemed satisfactory.   

Do you have a Refund Policy?

Yes, our refund policy is outlined in our terms and conditions .

What Should I Do If My Question Is Not Covered Here?

You can contact us by clicking the chat icon located on each page.